FAQ & Returns Policy

Thank you for supporting Field Days. For all online-store enquiries, including orders, shipping, tracking, returns and refunds, please contact shop@fielddaysshop.com.

Incorrect or incomplete delivery address

Please contact shop@fielddaysshop.com as soon as possible if your delivery address is incorrect or incomplete. We will check whether an address change is still possible before dispatch. A $10 AUD warehouse handling fee may apply where an order has not yet left the warehouse.

Once an order has been dispatched, Field Days cannot change the delivery address. You may contact the carrier shown in your tracking details to check whether a redirect or other delivery option is available, but this is at the carrier's discretion and cannot be guaranteed.

For parcels fulfilled from Australia, an undeliverable parcel may return to us with a $12 AUD Australia Post return-to-sender fee, plus a $3 AUD warehouse re-send fee and any applicable postage before it can be sent again.

For parcels fulfilled from the United States, an undeliverable parcel that returns to us may incur a $20 USD fee before it can be resent. Please contact us for the applicable next steps and costs.

Returns

We accept returns on full-priced items when all of the following requirements are met:

• The item must be received back by Field Days within 30 days of purchase, together with original proof of purchase.
• The item must be in original condition: unworn, unaltered, unwashed and in its original packaging.

Sale or discounted items are non-refundable.

How do I return an item?

To start a return, please email shop@fielddaysshop.com. We will provide the correct return address for your order. This applies to orders delivered in Australia and the United States.

Once we receive the item, we will check its condition. If the return meets the requirements above, we will issue the purchase-price refund to the original payment method, excluding the original shipping cost. Please allow up to 7 business days after receipt for a return to be processed. We will email you once the outcome is finalised.

Do I have to pay return shipping?

Subject to our obligations under the Australian Consumer Law or similar legislation, customers are responsible for shipping and handling costs to return unwanted items. Original shipping costs are not refundable for unwanted-item returns. We recommend using a traceable service and retaining your proof of postage and tracking number until the return is processed.

Faulty, incorrect or missing items

What if my item is faulty?

We are sorry if an item is not in perfect condition. Please contact shop@fielddaysshop.com with your order number, a clear description of the issue, and clear photos or video where relevant. Please also include photos of the parcel, shipping label and packaging if they help show what occurred. We will review the information and advise the next step.

We will meet our obligations under the Australian Consumer Law or similar legislation. This may include replacing the item where stock is available or providing a refund after we receive and assess the faulty item.

What if I received an incorrect item or an item is missing?

Please email shop@fielddaysshop.com with your order number, a clear description of what is incorrect or missing, and relevant photos of the item, parcel, shipping label and packaging. We will review the information and advise the next step.

Exchanges

Exchanges are available for eligible full-priced items, subject to stock availability. Availability of a chosen item or size cannot be guaranteed. If you would like to secure a new item or size, you may purchase it separately and follow the returns process for the original eligible order.

Thank you,
Field Days Team