Shipping & Posting

For all online-store enquiries, including orders, shipping, tracking, returns and refunds, please contact shop@fielddaysshop.com.

Fulfilment and carriers

Field Days orders may be fulfilled from Australia or the United States, depending on the product ordered and stock location. Your dispatch email and tracking details confirm the carrier for your parcel.

• Orders fulfilled from Australia are sent with Australia Post.
• Orders fulfilled from the United States are sent with DHL or FedEx.
• At present, Endura is the only product that may be fulfilled from the United States. Other products are fulfilled from Australia unless your dispatch information states otherwise.

Shipping within Australia

Australian orders may be sent by Standard Post or Express Post. Shipping rates are shown at checkout and are based on the products in your order.

Express Post is usually the next business day within Australian capital cities and major metro areas. Regional areas outside the Express Post network may take 2–5 business days. Standard Post is generally 2 or more business days within major-city metro areas and up to 6 business days for country areas.

International shipping

International delivery timeframes depend on the destination, service selected and customs clearance. Once your order is dispatched, we will email the tracking details to the email address provided at checkout.

Tracking your order

When your order is dispatched, we will send a tracking number to the email address provided at checkout. Use the tracking link or carrier shown in that dispatch email to follow your parcel.

If the wrong address has been used

Please contact shop@fielddaysshop.com as soon as possible if your delivery address is incorrect or incomplete. We will check whether an address change is still possible before dispatch. A $10 AUD warehouse handling fee may apply where an order has not yet left the warehouse.

Once an order has been dispatched, Field Days cannot change the delivery address. You may contact the carrier shown in your tracking details to check whether a redirect or other delivery option is available, but this is at the carrier's discretion and cannot be guaranteed.

For parcels fulfilled from Australia, an undeliverable parcel may return to us with a $12 AUD Australia Post return-to-sender fee, plus a $3 AUD warehouse re-send fee and any applicable postage before it can be sent again.

For parcels fulfilled from the United States, an undeliverable parcel that returns to us may incur a $20 USD fee before it can be resent. Please contact us for the applicable next steps and costs.

Delivery timing and issues

Transit times are estimates in business days and exclude local public holidays. Delivery may be affected by weather, customs, peak periods or other carrier delays.

If a parcel is marked delivered, lost, stolen or delayed, please first check the tracking details and contact the carrier shown in your dispatch email. You may also contact shop@fielddaysshop.com with your order number and tracking information so we can review the available information.

International taxes and customs

Please note that we are not responsible for the payment of Customs or VAT Fees. This fee varies and is determined by each country. By processing an order, you agree and acknowledge you will pay any Customs and VAT fees that may occur.

Please note that if the order amount is deemed too large for our shipping options additional costs may be applied.